HELP CENTRE
Questions?
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Answers based on the current Digihands customer information.
Digihands cannot cancel orders simply because of a change of mind. If you need to edit delivery details or a contact number, email hello@digihands.co.uk as soon as possible with your order number. Changes cannot be guaranteed after processing.
Your shipping confirmation email contains the tracking number and courier link. Where available, tracking can also be accessed through your account/order area.
To request a return or exchange, please contact our team with the following information:
- Reason for the request: Explain why you would like to return or exchange the item.
- Item condition: Provide a brief description of the item’s current condition.
- Photographs: Include clear photos showing the item’s condition, including any damage or faults, if applicable.
Once we receive your request, our team will review the information provided and advise you on the next steps.
Please wait for confirmation and return instructions from our team before sending any items back. All requests are subject to our applicable returns and exchange policy.
Exchanges are available for most products within 14 days of receipt. Contact hello@digihands.co.uk with your order details and the item you would like to exchange.
Digihands advertises next-day delivery for qualifying orders placed before the published weekday cut-off. Check the current shipping policy at checkout for the latest eligibility.
If the order has not been processed, contact Digihands promptly. Once shipped, an address change may not be possible.