Digihands operates a strict returns policy to protect product integrity and provide clear expectations for customers.
Change-of-Mind Returns — Within 14 Days
Most eligible purchases may be returned within 14 days of receipt when the item is in original condition and valid proof of purchase is available. Original condition includes intact packaging, seals, protective films and labels; products must not have been used, registered or set up and must contain no personal data or signs of handling or wear.
Exchanges — Within 14 Days
Exchanges are available for most products within 14 days of receipt. Contact hello@digihands.co.uk with the item you want to exchange and the team will guide you through the process.
Items That Cannot Normally Be Returned
Returns may be refused where the product is outside the 14-day period, has been opened or unsealed beyond what is necessary for inspection, lacks original packaging/seals/labels, is damaged or unsellable, or contains user data or has been set up, logged into or registered with the manufacturer, unless the product is faulty or not as described.
Refunds for Unopened Items
Refunds for unopened items require return within the stated period, factory sealing, original undamaged retail packaging, all accessories/components/manuals/free gifts, no use or personal data, and proof of purchase. Digihands may refuse a refund if these conditions are not met.
Opened New Products
A new product that has been opened but remains completely unused may be returned within 14 days, subject to the stated 20% restocking fee. Used, damaged, incomplete or registered items are not accepted under this provision.
Assessment & Processing
Returned items are inspected on arrival. Approved refunds are normally processed to the original payment method within 7 working days. Rejected returns are not sent back unless the customer covers the return shipping cost.
Return Authorisation
All returns must be authorised in advance. Email hello@digihands.co.uk with your order number, full name and checkout email address. Unauthorised returns may be refused. Customers are responsible for return shipping and original shipping fees are non-refundable.