Digihands operates its store and website, including its content, features, tools, products and services, to provide customers with a curated shopping experience. Shopify provides the ecommerce platform used to deliver the Services. This policy explains how personal information is collected, used and disclosed when customers visit, use, purchase from or communicate with Digihands.
Personal Information We Collect or Process
Depending on how you use the Services and where you live, Digihands may process contact details such as name, billing/shipping address, phone and email; financial and transaction information; account information; communications with customer support; device, browser, network and IP information; and information about how you interact with the Services.
Sources of Personal Information
- Information supplied directly by you when using the Services or contacting Digihands.
- Information collected automatically through the website, cookies and similar technologies.
- Information received from service providers, partners or other third parties.
How We Use Personal Information
Digihands may use information to provide and improve the Services, process payments and orders, arrange shipping, handle returns and exchanges, manage accounts, provide support, recommend relevant products, communicate with customers, support marketing and advertising, prevent fraud and security issues, and comply with legal obligations.
How We Disclose Personal Information
Information may be shared with Shopify and service providers involved in payment processing, analytics, IT, customer support, fulfilment and shipping. Information may also be shared with marketing partners, affiliates, parties you ask us to involve, or where required for legal, business or security reasons.
Relationship with Shopify
Shopify hosts the Services and processes information relating to customers' use of the store. Shopify may process information to provide and improve its services and enhanced features. Customers can review Shopify's own privacy resources and privacy portal for information about data processed by Shopify.
Third-Party Websites
The Services may link to third-party websites. Digihands is not responsible for the privacy or security practices of sites it does not control, and customers should review the relevant third-party policies.
Children's Data
The Services are not intended for children and Digihands does not knowingly collect personal information from children under the applicable age of majority. Parents or guardians may contact Digihands about deletion requests where applicable.
Security & Retention
No security measure is perfect. Digihands recommends avoiding insecure channels for sensitive information. Retention periods depend on account, service, legal, dispute-resolution and contractual requirements.
Your Rights & Choices
Depending on applicable law, customers may have rights to access, delete, correct or obtain a copy of personal information and to manage communications. UK/EEA customers may also have rights relating to objection, restriction and withdrawal of consent, subject to applicable exceptions.
Complaints & International Transfers
Questions or complaints about privacy can be raised with Digihands. Personal information may be transferred, stored or processed outside the country in which you live, using recognised safeguards where required.
Changes
Digihands may update this policy for operational, legal or privacy-practice changes and will update the policy date where appropriate.
Contact
For privacy questions or rights requests, contact hello@digihands.co.uk or +44 7387 747772. Digihands Ltd is identified on the current terms page as the business responsible for the store.